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The player from the United Kingdom had requested a withdrawal prior to submitting her complaint. Unfortunately, her winnings had not been received at that time. After her account had been cleared of all deposits and withdrawals, she was upset to learn that UK players might not be allowed to play.
The player from Bulgaria has been blocked without further explanation. The player's account got unblocked, and he has received the payment. The complaint was closed as "resolved".
The player's unable to verify himself as the casino is rejecting his documents. It has been resolved.
We had advised him to be patient as withdrawals could take up to 14 days due to KYC verification or high volume of withdrawal requests. The issue was successfully resolved, the player received his winnings, and we closed the complaint.
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Thanks for the awesome review, dear ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
The Complaints Team advised the player to be patient and wait at least 14 days before submitting a complaint. The player later confirmed that the withdrawal had been received. The complaint was marked as resolved.
Your satisfaction is important to us, dear, and we will do our best to improve a current bonus click system.
The player from Netherlands had requested a withdrawal and it had been pending for a few days before he submitted the complaint. The complaint was resolved. The player received the payment 10 days later. The payment was delayed due to issues on the payment provider's side.
All of the games we host on our site are regulated by the gaming licenses we hold and are operated by random number generators, meaning every outcome of every round is completely random.
Man kann sich ja denken was passiert ist mit den 130 Euro,1500 Euro umsetzen mit 130 Euro.Das klappt nicht,man hat zwar die Möglichkeit Freispiele zu kaufen,das darf man aber in den 5 tagen nur einmal.Es kam wie es kommen musste ,das Geld ist weg.Wer von den Damen nun Recht hatte weiss ich bis heute nicht.
Thanks for the awesome review, dear ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.